New Home Warranties

All of Shield’s new and refurbished properties come with an insurance backed 10 year Structural Defect Warranty, a requirement for mortgage Lenders across the UK

This provides cover for the structural elements of the property foundations, walls, roof, floors etc. and non-load bearing elements.

We have created a home maintenance guide to help keep your home in the best condition for years to come.

Consumer Code For
New Homes

  • Sign a Code Member Agreement
  • Annually provide Member information to maintain your registration
  • Commit to meeting the Code requirements by adapting your systems and procedures
  • Publicise our commitment to the Code on your website and wherever you sell New Homes
  • Train all consumer-facing staff so that they fully understand the Code requirements
  • Undertaking Customer Feedback processes (which the Code can assist with)
  • Provide regular monitoring information to assist with measuring the effectiveness of the Code

What is the Consumer Code
for New Homes?

The Code ensures that Buyers of New Homes:

  • are treated fairly by the Developer (and their Agent)
  • are confident about the Developer’s legal and professional status as a company
  • are given clear and reliable pre- contract information upon which to make decisions about purchasing a New Home
  • are reassured that their reservation deposit is protected and that they have 14 days to cancel the agreement
  • know what standards of construction to expect from the Developer – know what service levels to expect from the Developer (and their Agent)
  • are given reliable and realistic information about construction, completion and handover dates
  • understand what they have to do to maintain their New Home and address any problems that may arise
  • know how to make a complaint and access speedy, low-cost dispute resolution arrangements if they are dissatisfied